“During the COVID-19 pandemic, a mass exodus of financial aid professionals left colleges facing unprecedented staff shortages. A 2022 NASFAA survey found that 80 percent of institutions' financial aid offices were concerned about their ability to remain “administratively capable” due to staffing issues.” – Inside Higher Ed, 5/31/24
Leaning on experiences and examples from a few of your esteemed colleagues, this will be a moderated town-hall aimed at exploring not just the problem, but the solutions and adjustments necessary to move forward. How can we best operate during a staffing shortage without severely decreased morale among the employees still present? How do we combat the potential for extended shortages? How will we better position our office to weather future iterations of this same challenge? Crises often illicit a fight or flight response. Venting may be cathartic and even necessary when faced with these challenges, but it is a form of flight. Join your colleagues for this session if you are ready to fight through the challenge and emerge stronger on the other side.
Associate Vice President for Student Financial Services, Converse University
I am the Associate Vice President for Student Financial Services at Converse University. I have worked in higher education since 1994 in student financial aid.
Assistant Vice President of Financial Aid & Scholarships, Coastal Carolina University
Dr. Samantha Hicks is currently serving as the Assistant Vice President of Financial Aid & Scholarships at Coastal Carolina University. She is in her thirteenth year working in Financial Aid full-time at CCU. Her own personal experience as a low-income student and a work-study... Read More →
